Payment information & methods
Payment security details
To ensure the security of Susteas customer information, we use Stripe payments for all transactions. This secure payment processing system is known for its top-notch fraud protection, which keeps payment details (card numbers, etc.) private, even to us. Additionally, it automatically filters all orders before settling any payments. To avoid payment processing delays, please make sure the billing address provided matches your credit card information. Occasionally, your payment may be declined by the system because your order is considered a high-risk order.
Easily purchase Susteas merchandise using any major credit card.
Select your credit card provider - Visa, MasterCard, American Express, JCB - and fill out your information at checkout. Once purchased and processed, you will see the payment appear on your credit card statement.
Why is there a transaction fee when paying for an order with a credit card?
We promise Susteas that we will not charge customers any other transaction fees except order fees and shipping costs. (Note, tipping is not mandatory)
However, when your bank charges international transaction fees due to your credit card issuer, your order may be subject to additional transaction fees. Please ask your card-issuing bank for more details.
If you have questions at any time, please feel free to contact us at firstname.lastname@example.org.