Shipping & Delivery Policy

We understand that when you make an order, you want your merch as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast.

Delivery Time

Delivery time refers to the time from order confirmation to completion of order processing and preparation of the package. When your order is verified, we will notify you via email/SMS. The delivery period starts when the courier company receives the package, and it corresponds to the time required for your package to arrive at the address specified when the order was placed.

Free Shipping on All Orders

We offer FREE shipping on every order, no minimum purchase required. Shop with confidence and enjoy fast, reliable delivery at no extra cost.

Logistics Advantage

We have various warehouses in the United States and China, and also cooperate with Amazon FBA logistics. So we can get your order to you quickly and safely.

Order processing time: 1-2 working days

Delivery from US warehouse: 3-5 working days. (Complete units)

Delivery from China warehouse: 10-15 working days. (Accessories)

Finally, the time from order placement to delivery to your home is 4-7 working days or 11-17 working days.

Supported Delivery Region

Delivery is available to the contiguous U.S. (excluding Alaska, Hawaii, and U.S. territories) for our Home, Kitchen Appliances, and Drinkware collections.

About Customs Tax
Products shipped from our U.S. overseas warehouses are not subject to customs duties.

Questions / Concerns?

If anything is unclear or if your have a special circumstance, give us a shout!
We can be reached by outlook or email: susteas.shop@gmail.com

We will always do our best help you ~