At SUSTEAS, we stand behind the quality and reliability of our products. Every SUSTEAS product purchased in the United States is covered by a 1-Year Limited Warranty against defects in materials and workmanship under normal household use.
What’s Covered Under Warranty
The SUSTEAS 1-Year Limited Warranty covers:
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Manufacturing defects
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Defects in materials or workmanship
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Product failures that occur during normal household use
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Products used in accordance with the instructions provided in the product manual
Warranty coverage applies to the original purchaser and begins on the date of purchase.
What’s Not Covered
This warranty does not cover damage or problems caused by:
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Misuse, abuse, or improper use
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Accidents, negligence, or unauthorized modifications
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Unauthorized repairs or service
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Commercial, rental, or other non-household use
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Failure to follow the instructions in the product manual
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Normal wear and tear
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Cosmetic damage that does not affect product functionality
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Damage caused by improper cleaning, maintenance, or storage
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Damage caused by unauthorized replacement parts or accessories
Replacement parts or accessories that are subject to normal wear and tear may not be covered under this warranty.
Warranty Coverage Period
All eligible SUSTEAS products are covered by a 1-Year Limited Warranty from the original date of purchase.
The warranty applies to products purchased in the United States from SUSTEAS or an authorized retailer.
Please keep your original purchase receipt or order confirmation as proof of purchase. It may be required to verify warranty eligibility.
How to Make a Warranty Claim
If your SUSTEAS product is not working as expected, our customer support team is here to help.
To start a warranty claim:
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Contact the SUSTEAS Customer Support Team.
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Provide your product model number and purchase information.
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Describe the issue and provide photos or videos if requested.
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Follow any troubleshooting instructions provided by our support team.
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If necessary, we may arrange for a replacement or replacement part.
In some cases, we may ask you to provide:
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Proof of purchase
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Photos or videos of the product and the issue
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The product serial number, if applicable
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Return of the defective product for inspection
If a product return is required, our customer support team will provide instructions on how and where to return the product.
Warranty Replacement
If your warranty claim is approved, SUSTEAS may, at its discretion, provide a replacement product or replacement part to resolve the issue.
Replacement products may be the same model or a comparable product of equal or greater value if the original model is unavailable.
The warranty period does not restart when a replacement product or part is provided. The replacement remains covered for the remainder of the original warranty period.
Shipping and Returns
For approved warranty claims, SUSTEAS will provide instructions regarding the return and shipping process.
Depending on the circumstances of the warranty claim, you may be required to return the defective product before a replacement can be issued.
Please do not send a product back without first contacting SUSTEAS Customer Support and receiving return instructions.
Warranty FAQs
Do I need to register my product to receive warranty coverage?
No. Product registration is not required to receive warranty coverage.
Please keep your original purchase receipt or order confirmation as proof of purchase. You may be asked to provide it when submitting a warranty claim.
How long is the SUSTEAS warranty?
SUSTEAS products are covered by a 1-Year Limited Warranty from the original date of purchase.
Does the warranty cover products purchased from Amazon or other retailers?
For products purchased from an Amazon seller or another authorized retailer, please contact the seller directly for warranty service. Warranty claims should be handled through the original seller from whom the product was purchased. Please keep your original receipt or order confirmation as proof of purchase.
Is my US warranty valid if I use the product outside the United States?
The SUSTEAS warranty applies to products purchased and used in the United States. Warranty coverage may not apply if the product is purchased or used outside the United States.
Does the warranty cover normal wear and tear?
No. Normal wear and tear, cosmetic damage, and components that naturally wear out through normal use are generally not covered under the warranty.
What if my product stops working during the warranty period?
Please contact SUSTEAS Customer Support. Our team will help troubleshoot the issue and determine the appropriate solution under the terms of the warranty.
Do I need to return my defective product?
Not always. In some cases, SUSTEAS may request that you return the defective product for inspection. If a return is required, our customer support team will provide instructions.
Need Help With Your Warranty?
If you have questions about your warranty or need assistance with a warranty claim, please contact our Customer Support Team.
We're here to help you get the most out of your SUSTEAS product. — Contact Us.
